Frequently Asked Questions

How do I get started?

You can book a discovery call, and we’ll talk through your goals, plans, and what you’re hoping to achieve. From there, Broker Vision will outline the next steps.

What documents will I need?

This depends on your situation, but most clients provide income details, identification, and information about their current financial position. Broker Vision guides you through exactly what's needed.

How long does the process take?

Timeframes vary depending on the lender and the type of loan. I keep you updated at every stage so you always know where things stand.

Do you work with all types of clients?

Yes — first home buyers, upgraders, investors, and self‑employed clients with complex income structures, even credit impaired clients. Broker Vision specialises in helping self‑employed clients with complex income structures. With experience across full‑doc, alt‑doc and lender‑specific policy pathways, you’ll receive guidance that simplifies the process and presents your financials in the strongest possible way. Broker Vision regularly assists sole traders, company directors, contractors, freelancers, trust structures and clients with multiple income streams. Every lender assesses self-employed income differently, so we focus on identifying lending options that reflect your individual financial position rather than applying a one-size-fits-all approach.

We also support clients with both first‑home buyer lending and investment property strategies. Whether you’re entering the market for the first time or expanding your portfolio. Each scenario is different, and we tailor the process to your needs. Many of our clients begin as first home buyers and later return to refinance, upgrade or purchase an investment property. Broker Vision provides lending guidance that supports both your immediate needs and your longer-term property goals.

What does a broker cost?

In most cases, there is no direct cost to you. Brokers are remunerated by the lender - generally 6-8 weeks after your loan settles. If your situation is unique, there may be a fee for service, and this will always be explained upfront. In all circumstances, you will be provided a written quote outlining any fees and charges - provided during our initial discussion (Broker Vision offers complimentary initial consultation) so you can review everything clearly before moving forward.

Do you offer a complimentary initial consultation?

Yes. Broker Vision offers a complimentary initial consultation where we take the time to understand your goals, discuss your current circumstances and outline the lending options available to you. There is no obligation to proceed, and you'll leave with a clearer understanding of your next steps.

Why use a broker instead of going directly to a bank?

Banks can only recommend their own lending products. Broker Vision compares lending policies across a broad panel of lenders to identify options that align with your circumstances, whether you're purchasing your first home, refinancing, investing or navigating a more complex income structure.

What should I look for in a Mortgage Broker?

Look for a broker who communicates clearly, explains lending in plain English, understands your goals and supports you beyond loan approval. Reading Google Reviews can also provide valuable insight into how a broker communicates, manages complex situations and supports clients throughout the lending journey.

What do you do with our information?

We have a Privacy Policy page on our website that outlines all of the information you need to see to ensure you have comfort that we are protecting your sensitive information.